Shipping Policy

Last Updated: June, 2025

Thank you for shopping at The Panda Pouch. We are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines the terms and conditions under which orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Orders placed after 5:00 PM PST will be processed the next business day. Once your order has been processed, you will receive an email confirmation with shipping and tracking details.

Domestic Shipping

We currently offer shipping within the United States only. Shipping options are provided at checkout and may include:

Standard Shipping (Free): Estimated delivery time is 5 to 10 business days.
Expedited Shipping: Delivery within 2 to 5 business days. Charges are calculated at checkout.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, and peak holiday periods.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You may track your shipment via the link provided or through our tracking page at: Track Your Order

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. The Panda Pouch is not liable for delays or delivery failures resulting from incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping charges.

Delivery Issues

If your package is delayed or lost in transit, please contact our customer support team at support@thepandapouch.com. We will work with the shipping carrier to locate your order and resolve the issue as quickly as possible.

Returns Due to Non-Delivery

If an order is undeliverable and returned to us by the carrier, we will notify you via email. You may request a reshipment (additional charges may apply) or a refund for the order amount excluding any shipping fees.

International Shipping

We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, and the Netherlands

Compliance

This shipping policy complies with standard requirements for payment gateways and e-commerce platforms. It includes provisions for shipment tracking, delivery timelines, and communication transparency.

Contact Us

If you have any questions about your order or our shipping practices, please contact us:

Email: support@thepandapouch.com