Frequently Asked Questions

1. What is The Panda Pouch?
The Panda Pouch is your cozy corner for discovering adorable, quality gifts and lifestyle items — all thoughtfully curated to bring joy to your everyday moments.

2. Do you offer free shipping?
Yes! We proudly offer free standard shipping on all orders across the United States. No minimum purchase required.

3. How long will my order take to arrive?
Most orders are processed within 1-3 business days, and delivery typically takes 5-10 business days, depending on your location.

4. Can I return an item if I’m not satisfied?
Absolutely. We offer a 30-day return window. Items must be unused and in original packaging. For full details, please visit our Return Policy.

5. How can I contact you?
You can reach us anytime at support@thepandapouch.com or use our Contact Us page. We typically respond within 24–48 hours.

6. Is my information safe when shopping with you?
Yes. Your privacy and security are our top priorities. We use encrypted payment systems and never share your data. Read more in our Privacy Policy.

7. Do you ship internationally?
Currently, we only ship within the United States, but we’re working on expanding soon!

8. Do you offer discounts or promotions?
Yes! Get 10% off your first order with code: WELCOME10 — plus exclusive deals sent to your inbox when you join our newsletter.